Last updated: 08/10/2026
Contact Us
For information regarding orders, deliveries, returns, or issues with a bottle: wineshop@marilisa-allegrini.com; +39 045 450 09 90. We are available Monday to Saturday, from 10:00 AM to 5:00 PM. Please provide the order number, if available, to help us locate your purchase.
Where we deliver and shipping costs
We ship within Italy, including the islands, and abroad to destinations available at checkout. Shipping costs are calculated based on the destination and displayed before completing the purchase. Any destination restrictions are communicated before placing the order.
Shipments within Italy and abroad are entrusted to BMI and IWS. Delivery methods and times vary based on the destination and the courier service selected. Shipping costs are calculated based on the destination, order characteristics, and applicable rates, and are displayed at checkout before completing the purchase.
For orders within Italy over 150 euros, shipping is free. Gift vouchers, if available, do not count towards the threshold. In the presence of a shipping promotion, the relevant conditions are stated in the offer.
Preparation and delivery
Shipments are normally handed over to the courier within 24 business hours of payment confirmation, unless otherwise indicated before the order is placed. Delivery times vary based on the destination and the courier service assigned. The estimated date can be viewed via the tracking link sent at the time of shipment.
Deliveries are made on business days, Monday to Friday, normally between 9:00 AM and 6:00 PM. Please provide a complete address and a useful contact number. If we anticipate a delay, we will notify you promptly, without prejudice to any remedies provided by law.
We use packaging suitable for transporting wine. Shipments are insured against breakage, theft, and loss. Managing the relationship with the courier and the insurance company is the responsibility of the Seller and does not diminish consumer rights.
Damaged package or incomplete delivery
If you notice damage, tampering, or missing packages, we advise you to describe the anomaly on the delivery document and sign with a specific reservation. Write to us as soon as possible, attaching photographs of the package and products, if available. Keep the packaging, if possible, to facilitate verification. Failure to note a reservation or the absence of photographs does not automatically exclude your rights against the Seller.
How to exercise the right of withdrawal
If you are purchasing as a consumer, you may change your mind within 14 calendar days of delivery, without providing a reason. For multiple goods ordered together and delivered separately, the period begins upon receipt of the last item; for goods consisting of lots or pieces, upon receipt of the last lot or piece. For periodic deliveries under a single contract, it begins upon receipt of the first item.
Within this period, you may proceed with the withdrawal from the contract by contacting us directly at wineshop@marilisa-allegrini.com or by visiting the Seller's registered office. To comply with the deadline, it is sufficient to send the notification before the period expires. There is no need to wait for our authorization to withdraw. Keep proof of sending.
How to return products
Ship the products back without undue delay and in any case within 14 days of communicating your withdrawal to: WineShop Villa Della Torre, c/o Marilisa Allegrini S.r.l. Via della Torre 25, 37022 Fumane (VR), Italy. The deadline is met if you hand the return over to the courier before it expires.
The direct costs of returning items due to a change of mind are your responsibility. This does not apply to costs for remedies covered under warranty or due to Seller error. Protect the bottles with suitable packaging and keep proof of shipment. Original packaging, if available and suitable, may be reused, but it is not an absolute condition for exercising the right.
You are only liable for any diminished value resulting from handling that goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods. For wine, opening and consumption may result in a significant decrease in value. Every evaluation is substantiated and remains distinct from handling a defective product.
Refund
We will provide a refund without undue delay and in any case within 14 days of receiving your notice of withdrawal. Unless we have offered to collect the goods ourselves, we may withhold the refund until we have received the products or proof of their return, whichever is earlier.
In the event of withdrawal from the entire order, the refund includes the cost of the initial standard delivery. Higher costs for a more expensive delivery method chosen by the customer are not refunded. In the event of partial withdrawal, any initial costs to be refunded are determined in relation to the returned goods and the rate actually applied, without penalties. We will refund the amount actually paid, taking into account any applied discounts.
We will use the same payment method as the purchase, unless otherwise expressly agreed and at no cost to the customer. We do not impose a gift voucher as a substitute for a refund.
Exceptions to withdrawal
Any exclusions provided for by Article 59 of the Consumer Code are clearly indicated before purchase when applicable to the product or service. These may concern, for example, clearly personalized goods or goods liable to deteriorate rapidly. The mere fact that the product is wine does not imply a general exclusion from withdrawal. Not all bottles are rapidly perishable goods, and not every opening automatically creates an exception for hygiene reasons.
Rights related to defective or non-conforming goods remain distinct: these are not returns for a simple change of mind.
Standard withdrawal form
Complete and send this form only if you wish to withdraw from the contract. You may also use a different explicit declaration.
Recipient: Marilisa Allegrini S.r.l. Via della Torre 23/25, 37022 Fumane (VR), Italy; wineshop@marilisa-allegrini.com.
I/We hereby give notice that I/we withdraw from the contract of sale of the following goods: ____________________.
Ordered on/received on: ____________________.
Order number, if available: ____________________.
Name of consumer(s): ____________________.
Address of consumer(s): ____________________.
Date: ____________________.
Signature of consumer(s), only if this form is sent on paper: ____________________.
Delete as appropriate.